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Veolia commercial waste services
Veolia is one of the UK’s leading waste management providers, offering a comprehensive range of waste services to businesses of all sizes and industries.
Veolia operates an extensive fleet of waste collection vehicles and manages a network of recycling facilities, waste treatment plants, and energy-from-waste facilities.
This guide provides an independent review of Veolia’s commercial waste services, helping business owners assess whether Veolia’s waste management service meets their needs.
Veolia customer service
Let’s start with the different ways of getting hold of Veolia’s customer service team:
Veolia's contact number
Veolia does not publish telephone numbers for commercial waste services. However, you can contact Veolia through specific local depots, each with its own contact number. The easiest way to find the appropriate contact number is using Google Maps to search for your nearest Veolia depot.
Veolia customer login
Veolia offers a Customer Hub for businesses to submit service requests, access online billing and waste-related information. To explore all the services Veolia provides through the Customer Hub, visit Veolia’s Customer Hub.
Veolia email address
Veolia does not publish a direct email address but provides an online contact form for enquiries. You can complete the form on their Contact Us page.
Veolia commercial waste collection types
Below, we take a closer look at Veolia’s types of commercial collection services, from general waste to hazardous materials, and how they cater to different business needs.
General Waste
Veolia’s general waste collection handles non-recyclable items like food-soiled packaging, plastic wrappers, and contaminated paper, ensuring compliant and sustainable disposal. General waste is transported to local landfills or waste-to-energy facilities.
Paper and Cardboard
Veolia provides dedicated collections for paper and commercial cardboard recycling. These materials are sorted and processed at their facilities, transforming waste into new paper products and packaging materials, contributing to a circular economy.
Plastic Waste
Veolia offers services for collecting and recycling a range of plastics, including PET, HDPE, and polystyrene. By separating plastics at the source, businesses can ensure these materials are reused efficiently and sustainably.
Dry Mixed Recycling
Veolia’s dry mixed recycling (DMR) service allows businesses to dispose of recyclable materials like paper, cardboard, plastics, and metals together in one commercial waste bin. These materials are later sorted at Veolia’s Material Recovery Facilities.
Glass recycling
Veolia provides commercial glass recycling services, collecting and processing items such as bottles, jars, and glass containers. The recycled glass is repurposed into new products, reducing the need to manufacture new glass.
Food Waste
Veolia’s commercial food waste collection service is designed for restaurants, hotels, and other sectors that generate organic waste. Collected food waste is diverted from landfill and used for anaerobic digestion, creating renewable energy and compost.
Hazardous Waste
Veolia specialises in collecting and disposing of hazardous waste, including chemicals, batteries, oils, and contaminated materials. Their services ensure safe handling and compliance with environmental regulations.
Clinical Waste
Veolia provides reliable and compliant clinical waste services for healthcare providers, laboratories, and businesses handling biomedical materials. They ensure safe collection, transport, and disposal in line with health and safety regulations.
Veolia waste management solutions
In this section, we explore why thousands of UK businesses choose Veolia as their waste management provider.
Sustainable practices
Veolia prioritises sustainability by helping businesses reduce reliance on landfills and their exposure to the landfill tax. Their solutions include advanced recycling technologies, anaerobic digestion for food waste and energy recovery from non-recyclable materials.
Compliance and Reporting
Veolia supports businesses with detailed, data-driven waste reporting and waste audits, providing insights into recycling rates and the environmental impact. Veolia uses advanced tracking systems and analytics to ensure businesses comply with environmental regulations.
Nationwide Service Coverage
Veolia offers nationwide waste management coverage, ensuring reliable service across the UK’s urban, rural, and industrial areas. With local teams and depots spread throughout the country, they provide consistent support to businesses of all sizes, no matter where they operate.
Veolia’s waste disposal facilities in the UK
Veolia operates a wide range of commercial waste disposal and recycling facilities across the UK to support its comprehensive commercial waste collection and business recycling services. Below, we’ve summarised some of Veolia’s key facilities:
Energy from waste (EfW) Plants
SELCHP, London: Processes non-recyclable waste to generate electricity and heat to reduce landfill use.
Sheffield ERF: Converts non-recyclable waste into green business energy, helping to reduce landfill use while generating electricity and heat.
Mechanical biological treatment (MBT) facilities
Southwark, London: This facility separates recyclables and organic waste, with organic materials converted into biogas for energy generation.
Material recovery facilities(MRFs)
Birmingham: Processes a wide range of recyclable materials, including plastics, metals, and paper, using advanced sorting technology to maximise recycling efficiency.
Brighton (Hollingdean): Specialises in processing dry mixed recycling, reducing landfill use and promoting the reuse of materials.
Anaerobic Digestion (AD) Plants
Leeming Biogas Plant, near York: Converts food and organic waste into biogas and organic fertiliser, diverting waste from landfills.
Hazardous Waste Treatment Facilities
Garston, Liverpool: This facility safely treats hazardous materials, including chemicals and industrial waste.
Waste Transfer Stations
Veolia operates multiple waste transfer stations across the UK, including major locations in Manchester, Leeds, and Glasgow. These stations sort and prepare waste for recycling, energy recovery, or safe disposal.
Veolia Reviews
Veolia has a Trustpilot score of 3.9. Below are some common themes highlighted in the verified reviews from businesses:
Pros:
- Reliable Waste Collection: Many business customers commend Veolia for providing consistent and timely waste collection services.
- Range of Services: Businesses appreciate the variety of waste solutions available, from general waste to specialised recycling and hazardous waste management.
- Sustainability Efforts: Businesses focusing on sustainability frequently praise Veolia’s commitment to reducing landfill usage and promoting recycling.
Cons:
- Customer Support: Some reviews mention delays in resolving issues or slow responses from the customer service team.
- Billing and Communication: A few customers report issues with invoicing and communication, particularly when service changes are needed.
- Pricing: While many value the services, a few business customers feel their waste collection costs could be more competitive.
How much is Veolia commercial waste collection?
The cost of Veolia’s commercial waste collection depends on several factors: your location, the type of waste you need to dispose of, the frequency of collections, and the volume of waste being handled.
For small and medium-sized businesses, you can request an instant quote online through their online quote form.
You can also use our online quote service to receive a quote from Veolia and other trusted providers.