First Mile commercial waste

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First Mile commercial waste services

First Mile is a well-known waste management provider in the UK, offering reliable waste collection and recycling services for businesses of all sizes and industries.

With a network of collection services and modern recycling facilities, First Mile helps businesses handle their waste efficiently and cost-effectively.

This guide provides an independent review of First Mile’s commercial waste services, helping business owners decide if they are the right fit for their needs.

Commercial waste collection types
First Mile’s waste management solutions
First Mile UK waste and recycling facilities
Customer reviews and feedback

First Mile customer service

Let’s start with the different ways of getting hold of the the customer services team of First Mile.

First Mile contact number

You can call the customer service team of First Mile on 0333 300 3448, press one if you are already a customer and press two for sales.

First Mile customer login

First Mile provides a Customer Portal to place orders, access waste transfer notes and invoices, and report service issues.

First Mile email address

First Mile does not publish an email address. However, you can use their online form to submit an enquiry.

First Mile commercial waste collection types

Below, we take a closer look at the types of waste collection services First Mile offers, from general waste to hazardous materials, and how they cater to different business needs.

General Waste

First Mile provides zero-to-landfill general waste collection services, ensuring that non-recyclable waste is processed at an energy to waste facility. They offer both sack and commercial waste bin collections on flexible schedules.

Paper and Cardboard

First Mile provides dedicated collections for both paper and commercial cardboard recycling. Paper and cardboard are collected, sorted, and processed individually, transforming into new products and packaging materials, contributing to a circular economy.

Plastic Waste

First Mile provides dedicated services for collecting and recycling single-use commercial plastic waste, including plastic bottles, cups, and containers. By separating these materials at the source, businesses can ensure they are recycled efficiently and repurposed into new products.

Dry Mixed Recycling

First Mile offers a comprehensive dry mixed recycling service, allowing businesses to dispose of recyclable materials such as paper, cardboard, plastics, and metals in a single bin. These materials are collected and sent to their trusted partners for processing.

Glass recycling

First Mile offers commercial glass recycling services and collects glass bottles and jars, including wine bottles, for recycling while ensuring items like drinking glasses, broken glass, and bottle tops are excluded to maintain high recycling standards.

Food Waste

Designed for sectors generating organic waste, such as restaurants and hotels, First Mile’s commercial food waste collection service ensures that collected food waste is diverted from landfill and used for anaerobic digestion, creating renewable energy and compost.

First Mile waste management solutions

This section explores why thousands of UK businesses choose First Mile as their waste management provider.

Sustainable practices

First Mile operates with a zero-to-landfill policy, ensuring all waste is recycled or used to generate green energy. Their innovative services, including separate recycling streams and food waste anaerobic digestion, help businesses achieve high recycling rates and reduce exposure to landfill tax.

Compliance and Reporting

First Mile empowers businesses with detailed waste tracking and reporting, offering insights into recycling performance and their carbon emissions from waste. Their digital tools and waste audits ensure compliance with UK regulations while optimising waste management strategies.

Nationwide Service Coverage

First Mile offers waste management services across the UK, delivering reliable collections to businesses of all sizes. Utilising their network of trusted partner facilities, they ensure consistent and efficient waste solutions wherever your business operates.

First Mile’s waste disposal facilities in the UK

First Mile processes collected waste at their Sacktory sorting facility in London, separating materials into different recycling streams. They then transport the different streams of commercial waste to their partner facilities.

Recyclables, such as plastics, paper, and metals, are sent to partner Material Recovery Facilities (MRFs) for processing.
Food waste is sent to anaerobic digestion plants and converted into biogas and organic fertiliser.
Non-recyclable waste is directed to Energy from Waste (EfW) plants to generate renewable energy.

These partnerships ensure all waste is managed responsibly and in line with their zero-to-landfill commitment.

First Mile Reviews

First Mile has an excellent Trustpilot score of 4.5. Below are some common themes highlighted in verified reviews from businesses:

Pros

Reliable Waste Collection: Customers consistently praise First Mile for their dependable and timely waste collection services.
Sustainability Commitment: Many reviews highlight First Mile’s zero-to-landfill policy and focus on helping businesses improve recycling rates.
Ease of Use: Businesses often commend First Mile’s straightforward services, flexible options, and user-friendly online tools for tracking and reporting.

Cons

Cost: Some customers feel their commercial waste collection costs could be more competitive, particularly for smaller businesses.
Collection Issues: A few reviews mention occasional missed collections, though these are often resolved quickly.
Communication: While many rate customer support highly, some note delays in responses during peak times.

How much is First Mile commercial waste collection?

The cost of First Mile’s commercial waste collection depends on several factors, including your location, the type and volume of waste, and the frequency of collections.

First Mile offers transparent pricing, and small to medium-sized businesses can get an instant quote through their online tool.

Alternatively, request a call back from our waste experts to get an independent appraisal of how First Mile compares to other trusted providers in your area.