Biffa commercial waste

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Biffa commercial waste services

Biffa is one of the UK’s largest and most established waste management companies, offering a comprehensive range of services to businesses across various sectors.

They manage everything from general waste and recycling to more specialised waste streams like hazardous, food, and clinical waste.

Biffa operates one of the UK’s largest fleets of waste collection vehicles and manages a network of recycling facilities, waste transfer stations, and landfill sites.

This guide is an independent review of Biffa’s commercial waste services, designed to help business owners determine if Biffa’s waste management solutions fit their needs.

Here’s what we cover:

Biffa customer service

Let’s start with the different ways of getting hold of Biffa’s customer service team:

<h3>Biffa's contact number</h3>

Biffa's contact number

To reach Biffa’s customer service, call 0800 601 601 and choose option 1 to speak directly with a representative.

<h3>Biffa customer login</h3>

Biffa customer login

Biffa business customers can access an online portal to manage their accounts 24/7. The portal allows users to manage services, make payments and view invoices.

Log in to your MyBiffa to get started.

<h3>Biffa email address</h3>

Biffa email address

If you need to contact Biffa via email, you can do so by emailing services@biffa.co.uk.

Biffa commercial waste collection types

Below, we take a closer look at the types of waste collection services Biffa offers, from general waste to hazardous materials, and how they cater to different business needs.

<h3>General waste</h3>

General waste

Biffa’s general waste collection handles non-recyclable waste like food-soiled packaging, plastic wrappers, and contaminated paper, ensuring compliant disposal at licensed facilities.

<h3>Dry mixed recycling</h3>

Dry mixed recycling

Biffa provides commercial dry mixed recycling (DMR) collections allowing businesses to easily dispose of recyclable materials like paper, cardboard, plastics, and aluminium cans all in one bin. 

<h3>Paper and cardboard</h3>

Paper and cardboard

Biffa provides dedicated collections for commercial cardboard recycling. The collected cardboard and paper are sorted, cleaned, and recycled into new products such as packaging and paper goods.

<h3>Plastic waste</h3>

Plastic waste

Biffa’s commercial plastic recycling service helps businesses segregate different types of plastics, such as PET and HDPE. By collecting plastics separately, Biffa ensures these materials are recycled and reintroduced into the production cycle.

<h3>Glass recycling</h3>

Glass recycling

Biffa’s commercial glass recycling service collects and processes items such as bottles and containers, reintroducing them into production to support a circular economy.

<h3>Food waste</h3>

Food waste

Biffa’s commercial food waste collection service helps restaurants, cafes and pubs responsibly manage organic waste, diverting it from landfills for composting or energy recovery.

<h3>Hazardous waste</h3>

Hazardous waste

Biffa also provides specialised collections for hazardous waste materials, ensuring safe handling, transport, and disposal following strict legal guidelines.

<h3>Confidential waste</h3>

Confidential waste

Biffa offers confidential waste services for businesses needing secure disposal of sensitive documents, ensuring data protection and regulatory compliance.

Biffa waste management solutions

In this section, we explore the different waste management solutions Biffa offers to businesses.

<h3>Tailored plans</h3>

Tailored plans

Biffa works with businesses to develop customised waste management plans, offering flexibility in collection frequency, waste type handling, and sustainability goals.

<h3>Eco-friendly options</h3>

Eco-friendly options

Biffa is committed to sustainability, offering services that help businesses divert waste from landfills through recycling, composting, and incineration.

<h3>Compliance and reporting</h3>

Compliance and reporting

Biffa helps businesses meet regulatory requirements with detailed waste reporting, audits, and compliant disposal services, ensuring businesses adhere to commercial waste regulations.

<h3>Nationwide service coverage</h3>

Nationwide service coverage

Biffa’s nationwide service coverage is a significant advantage for businesses. It provides reliable waste collection across the UK.

Biffa’s waste disposal facilities in the UK

Biffa operates a wide range of waste disposal and recycling facilities throughout the UK to support its wide range of commercial waste collection and business recycling services.

Our experts have summarised some of their key facilities to demonstrate the scale of Biffa’s operations.

<h3>Energy from waste (EfW) Plants</h3>

Energy from waste (EfW) Plants

Newhurst EfW, Leicester: Converts non-recyclable waste into renewable energy, helping to reduce landfill use while generating electricity.

<h3>Mechanical biological treatment (MBT) facilities</h3>

Mechanical biological treatment (MBT) facilities

Brockhurst Wood, Sussex: This facility processes mixed waste through a combination of mechanical sorting and biological treatment. It helps reduce landfill use by separating recyclables and organic waste, converting organic materials into compost or biogas for renewable energy generation.

<h3>Material recovery facilities (MRFs)</h3>

Material recovery facilities (MRFs)

  • Aldridge MRF, Birmingham: Processes plastics, metals, and glass, recycling them into new products.
  • Edmonton, North London: As the second largest MRF in the UK, Edmonton processes a wide range of recyclables, including paper, plastics, and metals. Advanced sorting technology helps reduce landfill waste and reintroduces materials into the production cycle.
<h3>Anaerobic digestion (AD) plants</h3>

Anaerobic digestion (AD) plants

Poplars Cannock AD Wolverhampton: Converts food waste into biogas and organic fertiliser through anaerobic digestion.

<h3>Hazardous waste treatment facilities</h3>

Hazardous waste treatment facilities

Wednesbury Treatment Centre, Birmingham: This facility is one of Biffa’s specialised hazardous waste treatment sites. It is equipped to handle and safely treat a variety of hazardous materials, including chemicals, industrial by-products, and clinical waste.

<h3>Waste Transfer Stations</h3>

Waste Transfer Stations

Biffa operates over 50 waste transfer stations across the UK, including major locations in Manchester, Leeds, Bristol, and Glasgow, where waste is sorted and prepared for recycling or disposal.

Biffa Reviews

Biffa has a great Trustpilot score of 4.1. Below are some common themes highlighted in the verified reviews from businesses:

Pros:

  • Reliable Waste Collection: Many business customers commend Biffa for providing consistent and timely waste collection services.
  • Range of Services: Businesses appreciate the variety of waste solutions available, from general waste to specialised recycling and hazardous waste management.
  • Sustainability Efforts: Businesses focusing on sustainability frequently praise Biffa’s commitment to reducing landfill usage and promoting recycling.

Cons:

  • Customer Support: Some reviews mention delays in resolving issues or slow responses from the customer service team.
  • Billing and Communication: A few customers report issues with invoicing and communication, particularly when service changes are needed.
  • Pricing: While many value the services provided, a few business customers feel that pricing could be more competitive in comparison to other providers.

How much is Biffa commercial waste collection?

The cost of a Biffa commercial waste collection depends on several factors: Your location, the type of waste you need to dispose of, the frequency of collections required, and the volume of waste being handled.

For small and medium-sized businesses, you can get an instant quote online using their buy online page. If you are a large business, you can use their large business enquiry form.

You can use our online quote service to compare pricing from Biffa and other trusted providers to get a customised quote.